FAQ
FAQ
How do I place an order?
To place an order:
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Add the items you would like to purchase to your shopping cart.
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You can choose to complete your payment directly through our website or via PayPal.
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If you would like to continue through our website checkout, click the green “Checkout” button on the right-hand side of the screen.
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If you would like to continue with PayPal, click the PayPal button.
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You will then be taken to our customer information page, where you will be asked to enter:
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Email address
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Name
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Address
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If you have a valid discount code, enter it in the “Discount” field on the right-hand side of the screen. Make sure you click “Apply” so the discount is calculated and applied to your order.
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Click “Continue to Shipping Method”. Please make sure your delivery address has been entered correctly, particularly if it is different from your billing address. Once everything is correct, click “Continue to Payment Method”.
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Enter your payment details. Where applicable, you can select the option confirming that your shipping and billing details are the same.
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Once you have completed the form, click “Complete Order”. You will then see an order summary and confirmation on screen, and you will also receive an order confirmation by email.
If you experience any issues during checkout, please feel free to contact our Customer Service team at service@calmamm.com.
What should I do if items are missing or I receive the wrong product?
If an item is missing from your order or you receive the wrong product, please contact us at service@calmamm.com.
Please provide your transaction reference number or order number and send us supporting photos. Please keep individual image files under 1 MB where possible.
We will be happy to send the correct item to you at no additional cost. In most cases, you will not be required to return an incorrectly shipped item and may keep it as a gift from us.
How do I know when my order has been shipped?
Once your order has been processed, you will receive an email confirmation containing your order number and purchase details.
When your order has been dispatched, you will receive a shipping confirmation email with the relevant tracking information where available.
I would like to change the items in my order. What should I do?
Changes to an order may be requested before 11:00 PM New Zealand Time on the same day the order is placed.
Please contact us at service@calmamm.com as soon as possible if you would like to request a change.
Once an order has entered processing or has been dispatched, we may no longer be able to make changes.
How do I add items to my shopping cart?
To add an item to your cart:
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Go to the product page for the item you are interested in and select your preferred options. Click “Add to Cart” and the item will be added to your shopping cart.
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Enter the quantity you would like to purchase in the “Quantity” field beside the product. You can then continue shopping or proceed to checkout.
How can I see what is in my shopping cart?
To view the contents of your shopping cart, click the shopping cart icon at the top of the website.
From your cart, you can change the quantity of an item by updating the quantity shown.
You can also remove an item by clicking “Remove” beside or underneath the relevant product.
How do I remove items from my shopping cart?
Click the Shopping Cart icon in the top-right corner of the website.
You will then be able to see all items currently in your cart.
Find the item you would like to delete and click “Remove”.
The item will automatically be removed and your shopping cart will update to reflect the change.
How do I change the quantity of an item in my shopping cart?
Click the Shopping Cart icon in the top-right corner of the website.
You will see all items currently in your cart, together with the selected quantity for each product.
To change the quantity of an item, click the “Quantity” field and enter or select your preferred quantity.
Your shopping cart and order total will then update automatically.
Which browsers are recommended for this website?
For the best shopping experience, we recommend using the latest version of:
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Google Chrome
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Safari
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Firefox
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Microsoft Edge
What payment methods do you accept?
We accept major credit and debit cards, including:
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Visa
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Mastercard
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American Express
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Discover
We also accept:
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PayPal
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Apple Pay
Payment options available to you may vary depending on your device, browser and location.
How do I make a payment with PayPal?
PayPal is a convenient way to make payments online.
Once you have finished adding items to your shopping cart and are ready to complete your purchase, click the “PayPal” button.
You will be redirected to PayPal to complete your payment.
Please make sure your payment and contact information is entered correctly to help ensure your order is processed smoothly.
How do I use a discount code?
To use a discount code:
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Select the item you would like to purchase and click the green “Checkout” button.
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You will then be taken to our customer information page, where you will need to enter the required information.
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Look for the “Discount” or “Discount Code” field on the checkout page.
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Enter your discount code and click “Apply”.
Please check the order summary to make sure the discount has been successfully applied before completing your payment.
What is your return and exchange policy?
Please refer to our Return & Refund Policy for full information about returns, refunds and exchanges.
Our Customer Service team is available to assist with enquiries, and we aim to respond as quickly as possible.
How do I return an item?
Please contact our Customer Service team at service@calmamm.com for return instructions and further information.
Please do not return an item before contacting us, as our team will provide the appropriate return instructions.
What is your cancellation policy?
Cancellation requests may be submitted before 11:00 PM New Zealand Time on the same day the order is placed.
After this time, we may be unable to accept a cancellation if the order has already entered processing.
Please contact us at service@calmamm.com as soon as possible if you would like to request a cancellation.
Is it safe to order online?
Yes.
We take the security of the information you provide when placing an order through our online store seriously.
Our website uses SSL (Secure Sockets Layer) encryption technology to help protect the transmission of personal and payment information between your browser and our website.
Is it safe to use my credit card on your website?
Yes.
Our website uses secure payment processing technology to help protect your payment information.
Payment information is transmitted through secure and encrypted payment gateways designed to protect sensitive data during checkout.
Is my personal information kept private?
We take your privacy seriously.
Personal information provided to us is handled in accordance with our Privacy Policy and applicable privacy laws, including the New Zealand Privacy Act 2020 where applicable.
We do not sell or rent your personal information.
We may only share personal information where necessary to provide our services, process your order, meet legal obligations or where otherwise permitted by law.
For further information, please refer to our Privacy Policy.