Shipping Policy

We’re pleased to offer free shipping on all New Zealand online orders over NZ$104.

calmamm.com.com works with major international shipping providers, including FedEx, SF Express, DHL, UPS and EMS, who partner with trusted local couriers across New Zealand. This allows us to deliver directly to your door while offering reliable, flat-rate shipping.

Enjoy free shipping on orders over NZ$96, plus 90-day free returns.

Our standard delivery timeframe is approximately 10–20 days. Once your order has been dispatched, tracking information will normally be provided within 24 hours. Final delivery times may be affected by the shipping carrier, customs clearance and other local delivery conditions.

Your payment will be processed once your order has been reviewed and approved. Orders may take several days to process before dispatch. To help prevent credit card fraud, orders containing incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We begin processing your order as soon as it is placed, which means we may not be able to make changes, including address changes, once your order has been submitted.

Orders will only be shipped to the delivery address provided at checkout. You will only be charged for items that have been dispatched, together with any applicable shipping charges and taxes.

Once your order has been dispatched, you will receive a shipping confirmation email.

Orders are dispatched on business days only and are not normally processed on weekends or public holidays in New Zealand.

On average, please allow 1–2 business days for your order to be processed. Some items may take longer, particularly around public holidays, with processing taking up to 10 days in some cases. Delays may also occur if your order contains popular or high-demand items with limited stock availability.

Orders will be dispatched as soon as product availability has been confirmed.

For orders containing multiple items, products may be shipped separately and may arrive on different dates due to the different locations of our fulfilment and production partners.

Delivery

Once your order has been dispatched, the estimated delivery timeframe is approximately 7–21 business days, depending on the destination and region. Specific delivery dates cannot be guaranteed.

For customers in New Zealand, our estimated delivery timeframe is:

🇳🇿 New Zealand: 5–14+ business days

Please note that the delivery times above are estimates only and refer to business days.

While we will always do our best to ensure your order arrives within the estimated timeframe, calmamm.com.com cannot be held responsible for circumstances outside our reasonable control, including postal or customs clearance procedures, public holidays, severe weather, industrial action, courier disruptions or other unexpected events.

These circumstances may result in delivery delays beyond our original estimates.

Customs, Taxes and Other Charges

International shipments may be subject to import taxes, duties and/or customs clearance fees when they arrive in New Zealand.

Where applicable, these charges are the responsibility of the recipient.

calmamm.com.com has no control over these charges and cannot predict the exact amount that may be payable.

If a shipment is refused and returned to us, the customer may be responsible for any applicable import charges and return shipping costs.

Lost, Stolen or Damaged Parcels

calmamm.com.com is not responsible for parcels that are lost, stolen or damaged after confirmed delivery.

If your tracking information shows that your parcel has been delivered to your address but you have not received it, please report the issue and/or lodge a claim directly with the relevant courier.

Please note that when reviewing claims relating to lost, damaged or returned parcels, we may refer to tracking timestamps and the courier’s delivery confirmation records.

Claims may not be accepted if an issue is not reported within a reasonable timeframe.

Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the delivery address entered at checkout is complete and correct before placing an order.

As we begin processing orders as soon as possible, we may not be able to make changes after an order has been submitted.

If your order has already been processed by our fulfilment team or handed over to the courier, we may be unable to retrieve the parcel or change the delivery address.

Your Feedback

We’d love to hear from you.

If you have any feedback, questions or concerns, please feel free to contact us at service@calmamm.com.com.

We take customer feedback seriously and are always looking for ways to improve your shopping experience.