Return & Refund Policy

Order Cancellation

We accept order cancellations before an order has been shipped or entered production.

If your cancellation request is accepted before dispatch or production, you will receive a full refund.

Once an order has already been shipped, we are unable to cancel it.

Returns

We accept returns of eligible products.

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, your item must:

• Be unused;

• Be in the same condition in which you received it; and

• Be returned in its original packaging.

To complete your return, we may require a receipt, order confirmation or other proof of purchase.

Please contact our Customer Service team before returning any item so that we can provide you with the correct return address and instructions.

Email: service@calmamm.com

Please do not send your return to an address without first contacting us.

Refund Processing Time

Once a refund has been approved and processed by us, it will be returned to your original payment method.

Refunds will typically appear within 10–20 days, depending on your bank, card issuer or payment provider.

We will process approved refund requests as promptly as possible. Please note that the time taken for funds to appear in your account after we issue the refund is controlled by your financial institution or payment provider.

Important Notes

Custom-made, personalised or specially produced items are not eligible for return under our standard 30-day change-of-mind return policy, unless otherwise required by applicable law.

If a return is made because you have changed your mind, ordered the wrong item or no longer want the product, you will generally be responsible for the return shipping costs.

The cost of return shipping will depend on the courier or shipping service you choose.

If you receive an item that is damaged, defective or incorrect due to an error on our part, you will not be required to pay reasonable return shipping costs associated with resolving the issue.

We do not charge a restocking fee for eligible product returns.

Nothing in this policy limits any rights or remedies you may have under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming that the return has been received.

We will also let you know whether your refund has been approved or declined.

If your refund is approved, it will be processed and credited back to your original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, card provider or payment service.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again.

If the refund was made to a credit card, please contact your credit card provider, as it may take additional time before the refund is officially posted to your account.

You may also wish to contact your bank, as processing times can vary between financial institutions.

If you have completed these steps and still have not received your refund, please contact us at:

service@calmamm.com

Return Shipping

Please contact our Customer Service team at service@calmamm.com before returning your item so that we can provide you with the correct return address.

If the return is due to a change of mind, ordering error or another reason attributable to the customer, the customer is generally responsible for the return shipping cost.

The exact shipping cost will depend on the courier service selected.

If the item you received is damaged, defective or incorrect due to an error on our part, we will not require you to cover reasonable return shipping costs associated with resolving the issue.